Getting Started

What is eCommHub?

eCommHub is a cloud-based platform that sits between all your online storefronts and marketplaces and your vendors to automate the order lifecycle. eCommHub acts as a central hub to automate inventory management, order routing and shipment tracking – putting the backend management of your online store on autopilot.

What is a vendor?

Any physical location that stocks products and fulfills orders on your behalf is a “vendor.” A vendor may be a dropshipper, third party fulfillment center, a supplier, distributor, a physical retail location or even your own warehouse.

How do I know if my vendor is compatible with eCommHub?

As long they can receive purchase orders and send you inventory updates and shipment tracking numbers, eCommHub can integrate with your vendor.

eCommHub accepts inventory updates and tracking numbers via CSV (pulled from email attachments or FTP/SFTP), XML, API or EDI. We can generate custom-formatted purchase orders in PDF or CSV files, which can be sent as email attachments, or FTP/SFTP uploads. Purchase orders can also be input directly into a vendor’s warehouse management system though XML, API or EDI.

What is the order lifecycle?

Everything that happens between checkout and the full delivery of all order items is the order lifecycle. For online retailers, this means the tasks associated with the process of fulfillment: receiving the order, routing it to the correct vendor, tracking the shipment status of the order, closing out the order and updating inventory on your storefronts and marketplaces. eCommHub automates all these tasks (and more) so that an order can be completely processed – checkout to delivery – without manual oversight or spreadsheets.

What shopping carts and marketplaces are supported?

Storefronts: Magento, Magento Enterprise, Shopify, Shopify Plus, Bigcommerce, 3dcart
Marketplaces: Amazon (US & Canada), ChannelAdvisor
Coming Soon: eBay

Can I use a single eCommHub account for multiple storefronts?

Yes! eCommHub is multi-channel, which means multiple storefronts and marketplaces can be managed through a single account. There are no limits on the number of storefronts and marketplaces you can have on your eCommHub account. Please reference this support article for details on how to connect additional storefronts to eCommHub.

Who is a setup specialist?

Setup specialists will help you get the most out of eCommHub during your free trial. Your free consultation begins with a needs analysis that determines what your business requirements are, whether there are custom work requirements needed and an assessment of how the platform can best serve your needs. You will then be actively guided through your setup of eCommHub.

Features

What features are included with every plan?

eCommHub does not restrict features based on plan. All plans come with full access to the platform, including all features and integrations.

I own a warehouse/physical retail location; can eCommHub work?

Absolutely. A warehouse or physical retail location is considered a “vendor.” eCommHub can route orders to it exactly the same way that it would to a dropshipper or fulfillment center. eCommHub can retrieve inventory and shipment tracking numbers from your warehouse or physical retail location through a number of ways, including email, FTP, XML, API or EDI. Talk to us and we’ll figure out how to make it work for you.

What countries and currencies are available with eCommHub?

We currently support the United States Dollar (USD), United Kingdom Pound (GBP), the Euro (EUR), Japanese Yen (JPY), Indian Rupee (INR), Canadian Dollar (CAD), Brazilian Real (BRL), New Zealand Dollar (NZD), Swiss Franc (CHF), Thai Baht (THB), New Taiwanese Dollar (TWD), Swedish Krona (SEK), Australian Dollar (AUD), Danish Krone (DKK), Russian Ruble (RUB), South African Rand (ZAR) and the Singapore Dollar (SGD).

We are continuously integrating new currencies. Please contact support@ecommhub.com if you have a specific currency request.

Can eCommHub handle custom vendor or marketplace integrations?

Yes! eCommHub can do custom PDF, CSV, XML or EDI vendor integrations, although we already have a large number of pre-existing integrations available. If you request an integration that we already carry, you’re in luck – it’s free! If you require integration with a custom-built shopping cart, we may be able to assist you. Please contact us to learn more.

Does eCommHub integrate with Fulfillment by Amazon (FBA)?

Yes, eCommHub has an existing integration with Fulfillment by Amazon (FBA). At this time, the North American (US & Canada) region is supported. Please contact us to request other international regions.

Pricing

How does eCommHub pricing work?

eCommHub has two pricing plans and custom enterprise pricing available for retailers with large order volume or custom integration requirements. Both plans come with a standard annual order bank and charge a fixed order fee if the order bank is exceeded.

Within pricing, an order is defined as the number of purchase orders that eCommHub generates and routes to vendors. Often an order will only require one purchase order to be generated. In some situations, a single order may require multiple purchase orders to be generated. This is often seen in situations with orders that contain multiple line items or business logic rules that require orders to be routed to more than one vendor.

What happens if I need more orders, vendors or SKUs than my plan allows?

We have designed our pricing to be affordable and scalable with your business. We recommend our Platform Plus plan for unlimited vendors and products. If you are a high volume seller, feel free to contact our sales team sales@ecommhub.com to discuss volume pricing.

How does eCommHub accept payments?

We accept credit card payments through Visa, Mastercard, Discover or American Express. Under special circumstances, we may accept checks, but not money orders, cash or wire transfers at this time. For questions, please contact sales@ecommhub.com and we will do our best to help.